ENGENE MEMBERSHIP (US)
- You can sign up for an ENGENE MEMBERSHIP (US) (""Membership"") year-around.
- A Weverse Account holder may sign up for and purchase one membership per ID.
- You must use the identical account for Weverse and Weverse Shop in order to receive your Membership benefits.
- The ENGENE MEMBERSHIP KIT can be purchased separately on the ""ENGENE MEMBERSHIP KIT"" product page on Weverse Shop.
- The Membership Kit can only be purchased through the Weverse Shop (GLOBAL, USA or JAPAN) you have purchased your membership from.
- If you cancel (refund) the payment after renewing your membership, the remaining period for your existing membership will not be recovered.
About Return and Exchange
- Return & Exchange Request
- You can request return or exchange by going to My > Orders > Order Details OR using Customer Service center.
- Return & Exchange Period
- The shopper can withdraw by cancelling within 7 days of purchasing the products.
- However, return or exchange due to a change of mind will be denied outright.
- In case of product defects, only the exchanges are allowed within 3 months of receiving the products or within 30 days or discovering the defects.
- Return & Exchange Cost
- After the period of withdrawal, cancellation or return will be denied.
- In case of returns due to product defects, wrong delivery, or shipping issues, the seller is responsible for and must pay the shipping fee for the product(s) returned.
- Grounds for Denying Return & Exchange
- This product goes into production once the order is made. Please note that it cannot be cancelled or refunded due to a change of mind after the period eligible for withdrawal.
- Compensation for Consumer Damages and Refund Delays
- All matters regarding returns, exchanges, warranty, refunds, quality guarantee, compensations, and more are processed in accordnace with the standards of consumer dispute resolution.
- Terms and conditions, and the procedure of compensation regarding payment refunds and refund delays are processed in accordance with the Act On The Consumer Protection In Electronic Commerce, Etc.